Don't see your question? Email us at herbalhollowco@gmail.com
Frequently Asked Questions
What are your candles made of?
Our artisan candles are hand-poured with non-toxic coconut-soy wax and scented with phthalate-free, premium fragrances. This ensures a clean and eco-friendly burn that’s as safe as it is spellbinding.
How do I safely burn a candle?
🔒 Candle Safety:
- Always burn your candle within sight.
- Keep away from flammable objects, children, and pets.
- Trim the wick to 1/4 inch before each burn to prevent soot and ensure an even melt.
- Avoid burning for more than 4 hours at a time.
- Stop use when 1/2 inch of wax remains to prevent overheating.
- Burn for at least 3 hours to ensure an even burn and prevent tunneling.
- Gently snuff candles to avoid blowing soot.
- Be sure to not touch the hot container while the candle is burning.
Do you collaborate with businesses/creators?
Yes! Please email inquiries to herbalhollowco@gmail.com
What are your shipping policies?
Please visit our Shipping Policies page to learn more. Email herbalhollowco@gmail.com if you have any questions.
What are your refund policies?
Please visit our Refund Policies page to learn more. Email herbalhollowco@gmail.com if you have any questions.
Where do you ship?
At this time, we are only shipping to the USA.
Do you offer wholesale?
Yes we do! Please email us at herbalhollowco@gmail.com if you would like to submit a wholesale request.